Safety Always Comes First During This Critical Time

Propane Is Essential

Everyone has safety concerns during these stressful, unprecedented times. All of us have been affected, and our deepest hope is that you and your family are staying well, and have not lost someone close to you.

But at least you don’t have to worry about how safe propane is or if propane is still safe to use indoors. Of course it is.

But with all of us spending so much more time at home these days, in many cases, your propane equipment may have started to feel the strain of overuse. It may be on the verge of a breakdown, such as a diminished supply of hot water. You also may be worried that you cannot get more propane in your tank if you’re running low.

As an essential business, propane suppliers and service contractors remain on the job to take care of their customers. But naturally, we must remain in strict accordance with all of the recommended safety protocols.

Please keep in mind your propane provider may need extra time to respond or make deliveries. If you normally call for deliveries, you should discuss your situation with your supplier.

These are trying times for all of us, yet propane companies in New York and across the county remain united in responding to the needs of their customers.

What you can do if you need propane service

• If you have a service call scheduled, and anyone in your home is sick, please alert your propane equipment provider. The same is true if you have come in close contact recently with someone who has tested positive. They can easily reschedule your call. But if it’s an emergency, extra precautions can be taken.
• Keep a safe distance away (6-8 feet) after letting a propane service representative into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event you do not want to be at home when the service person arrives to fix the problem.
• Another option to maintain a safe distance is to communicate with the propane representative on his cell phone, even if you are in the house.

These are the toughest of times. But Americans have been through national emergencies before and we have always survived because we are tough people who pull together and help one another.

The propane industry in New York is committed to doing just that. Keep healthy and stay well. Better days are ahead.

Please reach out to your local propane company if you need help or advice.