For information on how the propane industry is addressing the coronavirus, click here.
Propane Companies Respond To COVID-19 Crisis

how propane companies are responding to coronavirus

As our country deals with the threat from COVID-19 (Coronavirus), New York propane companies are working hard every day to provide service to their customers.

Per the advice of health officials, your propane provider may have changed operating hours or procedures for such tasks as tank and cylinder filling, service, installations and customer payments.

Please keep in mind that your propane provider may need extra time to respond or make deliveries. If you normally call for deliveries, we recommend that you discuss your situation with your supplier. These are trying times for all of us, but propane companies here in New York—and across the country—remain united in responding to the needs of their customers.

If you have questions or concerns about deliveries or service, please reach out to your local propane provider.

Consumer safety tips for propane

With health and safety the major concerns today, we thought it would be timely to share some safety reminders as you hunker down in your propane home. The following tips are courtesy of the Propane Education and Research Council.

  • Propane smells like rotten eggs or a skunk’s spray. Propane manufacturers add this smell to help alert consumers to propane leaks. If you have someone living in your household with a diminished sense of smell (elderly relative, etc.), look into purchasing a propane gas detector as an additional measure of security. Read more about what to do if you smell gas here.
  • When appliances operate properly, propane burns with a blue flame. If you see yellow flames—or notice significant amounts of soot on any equipment—the gas may not be burning completely. This can create carbon monoxide. Contact your propane service provider if you notice a yellow flame or soot on your appliances.
  • If you need to move an appliance, contact your propane supplier or a trained professional to do this work. This is not a do-it-yourself task—you may inadvertently damage the gas connector. Older connectors can easily crack if twisted, which can lead to a gas leak.
  • Any time you disconnect and then reconnect an appliance, a leak test must be performed to ensure that the fittings are secure. For the sake of safety, if you are renovating or otherwise need to move your gas appliances, please speak with your propane supplier first.
  • Regularly check the outdoor vents of your appliances to make sure combustion gases flow unobstructed to the outdoors. Insects, birds and small animals have been known to build nests in vent pipes. To prevent any damage, use a broom or a soft brush to gently remove any obstructions you find in your vents.

More tips to keep your New York home safe

  • Make sure that carbon monoxide (CO) detectors are installed on every level of your home, following manufacturer’s recommendations for placement and maintenance. Test your CO detectors every year, and replace batteries at the beginning of each heating season (you should replace the whole unit every five or 10 years, depending on the unit you have).
  • If you have a propane backup generator, make sure it has enough fuel to run for at least a week in the event of a power outage. Run your generator periodically to make sure it is operating properly. This will also help critical moving parts remain lubricated.

Read more propane safety tips.